Refund policy

Made-to-Order Products & Defect Resolution

Our products are made to order. All sales are final. 

If you discover a defect, please email us with your order or invoice number, a description of the issue, and supporting photos or videos. Once the defect and return arrangements have been confirmed, we will provide the return instructions and designated return address.

After we receive valid proof that the agreed defective goods have been shipped back, we can arrange production of replacement products. Proof must include an official carrier receipt or equivalent shipping document confirming that the carrier has received the goods, along with a tracking number or shipment reference. Creating a shipping label alone is not proof of shipment.

Alternatively, we may resolve the issue through another arrangement mutually agreed in writing. Replacement production and shipping timelines will be confirmed with you.

Original shipping charges are non-refundable, except where required by applicable law or otherwise agreed in writing. Responsibility for return and replacement shipping costs will be agreed in writing before the goods are returned.